Refund & Returns Policy
We stand behind the quality of our shipments. Review our guidelines regarding order discrepancies, reshipments, and customer satisfaction guarantees.
- Delivery Protection
- Free Reshipment Guarantee
- 24/7 Claim Support
1. Non-Returnable Items
Due to federal regulations and pharmaceutical safety standards, physical medication and wellness products cannot be returned once dispatched.
This restriction ensures absolute product integrity, sterility, and safety for all our clients.
2. Lost or Undelivered Packages
If tracking shows an order as lost in transit or confirmed undelivered by the carrier, we provide a 100% free reshipment.
Claims for lost packages must be submitted within 14 days of the expected delivery window.
3. Damaged or Incorrect Orders
If you receive an incorrect formulation or damaged packaging, notify our support team within 48 hours of delivery.
Please include photographic proof of the items received so we can quickly arrange a replacement.
4. Refund Eligibility
Direct refunds to original payment methods are evaluated on a case-by-case basis (e.g., severe inventory stockouts before dispatch).
Approved financial refunds are processed back to your card or crypto wallet within 3 to 5 business days.
5. Incorrect Shipping Addresses
Customers are responsible for entering accurate shipping details at checkout.
We cannot issue refunds or free reshipments for parcels delivered to incorrect addresses entered by the buyer.
6. Order Cancellations
Orders can be canceled for a full refund within 2 hours of placement before fulfillment processing begins.
Once a tracking number has been generated, orders cannot be canceled or intercepted in transit.
7. Chargebacks & Disputes
We strongly encourage contacting our support team first to resolve any delivery disputes amicably.
Filing uncommunicated chargebacks while a reshipment claim is pending may result in account suspension.
8. Policy Exceptions
Management retains full discretion to grant exceptions under extenuating circumstances.
All approved resolutions aim to ensure fair customer satisfaction and long-term trust.
9. File a Claim
Need to report an issue with your delivery? Reach out to our 24/7 priority desk.
Email us at contact@xanaax.com or message us on WhatsApp at +1 (571) 622-8755.
